Privacy Policy

Infinity Nature Resort (Pvt) Ltd
Website: https://infinitynatureresort.com/
Effective Date: 2024.10.10

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website or make bookings.

1. Information We Collect

a. Personal Information You Provide

Name, address, email address, phone number
Payment information (processed securely via third-party payment processors)
Booking details, preferences, special requests
Communication history (emails, chats, support)

b. Automatically Collected Information

IP address, browser type and version, device information
Cookies, tracking technologies, site usage data, referral source

2. How We Use Information

To process reservations, payments, and deliver services
To confirm bookings, send communications, respond to inquiries
To personalize your experience, offer promotions, and improve services
To detect and prevent fraud or unauthorized activity
To comply with legal obligations (tax, regulatory, audit)

3. Information Sharing & Disclosure

We will not sell or trade your personal data to third parties. We may disclose information under these circumstances:

Service providers & partners: payment gateways, IT and hosting providers, analytics, marketing vendors (under confidentiality obligations)
Legal or regulatory requirements: to comply with judicial orders, government requests, or as required by law
Protection of rights: to protect our rights, property, or safety or that of our users

4. Data Security & Retention

We implement reasonable technical and organizational measures to safeguard your data from unauthorized access, alteration, or destruction.

Nevertheless, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain personal data only as long as necessary to fulfill the purposes (e.g. bookings, legal compliance, accounting) and as required by law.

5. Cookies & Tracking Technologies

We may use cookies or similar tools to manage sessions, understand usage, and improve user experience.

You may disable cookies in your browser settings. Note that disabling may limit certain features of the website.

6. Children & Minors

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe we collected data about a minor, contact us, and we will delete it.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will indicate the revised “Effective Date” and post the updated policy on our website. Your continued use of the site or bookings after changes implies acceptance of those changes.

8. Your Rights & Communications

You may request access, correction, deletion, or portability of your personal data (subject to legal or contractual constraints).

You may object to certain processing or withdraw consent (if applicable), though that may impact your ability to use certain services.

For questions, concerns or to exercise your rights, reach us at:

Email: info@infinitynatureresort.com
Address: Nugasewana Kumbura, Passarayaya Road, Katharagama, Sri Lanka